Member Experience Specialist

Sam's Club; Omaha (NE); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability & life insurance

Live Better U

Job summary

Sam's Club in Omaha, NE is seeking a customer service-oriented associate to support members at the front end. You will help with purchases, payments, returns, and exchanges while promoting Sam's Club products and services.

You will guide members on using self-service technology, assist with merchandising and safety, and participate in training on new processes and tools. This role emphasizes safety, teamwork, and member satisfaction.

Qualifications

• Retail experience including operating front end equipment
• Working with mobile retail applications

Responsibilities

• Provides member service at the front end and assists with purchases.
• Maintains the checkout area and processes member purchases.
• Resolves member issues and concerns and promotes Sam's Club products and services.
• Guides members on using self-service technology and assists with returns, exchanges, and payments.
• Maintains entrance/exit areas and safeguards Sam's Club assets by observing potential security issues.
• Delivers training on company processes and procedures to Frontline Services associates and new technology rollouts.
• Ensures compliance with safety, security, and company policies; maintains documentation and follows emergency procedures.
• Assists with merchandising: zones areas, arranges merchandise, and helps with stocking.

Job description

Sam's Club in Omaha, NE is seeking a customer service-oriented associate to support members at the front end. You will help with purchases, payments, returns, and exchanges while promoting Sam's Club products and services.

You will guide members on using self-service technology, assist with merchandising and safety, and participate in training on new processes and tools. This role emphasizes safety, teamwork, and member satisfaction.