Front Desk & Member Experience Specialist

Planet Fitness; Rochester (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Rochester, MN. The role involves providing superior customer service, greeting members and guests, and handling front desk operations. Candidates should have a passion for fitness, excellent customer service skills, and reliability. Responsibilities include assisting members with inquiries, tours, and account management. If you are upbeat and enjoy working in a customer-focused environment, apply now for this exciting opportunity!

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Ability to empathize and problem solve.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk activities like answering phones and checking members in.
• Respond to member questions and concerns timely and professionally.

Skills

Customer service skills

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Strong listening skills

Problem solving

Education

High School diploma/GED equivalent

Job description

A leading fitness franchise is seeking a Member Services Representative in Rochester, MN. The role involves providing superior customer service, greeting members and guests, and handling front desk operations. Candidates should have a passion for fitness, excellent customer service skills, and reliability. Responsibilities include assisting members with inquiries, tours, and account management. If you are upbeat and enjoy working in a customer-focused environment, apply now for this exciting opportunity!