Member Experience Specialist — Front Desk & Gym Perks

Talentify; Saint Cloud (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Saint Cloud, Minnesota, seeks a Member Services Representative to greet members, handle check-ins, and deliver friendly, professional service. You will be the face of the club, ensuring a welcoming atmosphere and accurate information about programs and hours.

The role includes processing payments, promoting services, coordinating appointments, and supporting front desk operations. Strong communication, multitasking, and a customer-first mindset are essential, along with a

Qualifications

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills.
• Experience in customer-service, hospitality or front desk preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently per policies.
• Promote and explain club events, promotions and services to members.
• Process payments for club amenities and services.
• Schedule member services such as tanning, hydro-massage, and other available amenities.
• Maintain knowledge of club programs, hours, and procedures.
• Support daily front desk operations and team goals.

Skills

Customer service

Communication

Multitasking

Problem solving

Hospitality

Education

High school diploma

Tools

Club management software

Job description

Fitness Ventures LLC in Saint Cloud, Minnesota, seeks a Member Services Representative to greet members, handle check-ins, and deliver friendly, professional service. You will be the face of the club, ensuring a welcoming atmosphere and accurate information about programs and hours.

The role includes processing payments, promoting services, coordinating appointments, and supporting front desk operations. Strong communication, multitasking, and a customer-first mindset are essential, along with a