Member Experience Specialist

Sam's East, Inc.; Santa Fe (NM); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Paid time off

Education programs

Life insurance

Job summary

Sam's Club in Santa Fe, NM is hiring for a member-focused associate who will provide excellent service at the front end, assist with purchases, and guide members using self-checkout and mobile apps. The role emphasizes safety, accuracy, and helping members find items while maintaining a welcoming shopping environment.

Responsibilities include processing transactions, handling returns and exchanges per policy, and supporting training for new associates on processes and tools.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register)
• Experience working with mobile retail applications

Responsibilities

• Provides member service and assists with purchasing decisions.
• Maintains checkout area and processes purchases.
• Verifies memberships and guides members on self-service technology.
• Explains returns, exchanges, and payments according to policy.
• Maintains safety, cleanliness, and security of store areas.

Skills

Retail experience

Mobile apps

Job description

Sam's Club in Santa Fe, NM is hiring for a member-focused associate who will provide excellent service at the front end, assist with purchases, and guide members using self-checkout and mobile apps. The role emphasizes safety, accuracy, and helping members find items while maintaining a welcoming shopping environment.

Responsibilities include processing transactions, handling returns and exchanges per policy, and supporting training for new associates on processes and tools.