Member Experience Specialist

Sam's Club; San Antonio (TX); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401(k) + stock purchase

PTO & leave provisions

Education benefit (Live Better U)

Job summary

Sam's Club in San Antonio, TX is seeking a member-focused associate to provide excellent service at the front end, process transactions, and assist with member questions and purchases. You will maintain the checkout area, uphold safety standards, and support training for new processes and tools.

This role emphasizes teamwork, integrity, and delivering value to members. The position includes responsibilities for handling payments, refunds, and exchanges per policy, plus opportunities to promote

Qualifications

• Retail experience with front-end equipment such as cash register.
• Experience with mobile retail applications.

Responsibilities

• Provides member service and maintains checkout area.
• Processes member purchases and assists with payments, returns, refunds, and exchanges per policy.
• Assists with locating merchandise and guiding purchasing decisions for members.
• Maintains safety, security, and cleanliness of entrances, exits, and aisles.
• Delivers training on processes and new technology to Frontline Services associates.
• Ensures adherence to company policies and safety standards.
• Offers a positive member experience and promotes Sam's Club products and services.

Skills

Retail experience

Mobile retail apps

Job description

Sam's Club in San Antonio, TX is seeking a member-focused associate to provide excellent service at the front end, process transactions, and assist with member questions and purchases. You will maintain the checkout area, uphold safety standards, and support training for new processes and tools.

This role emphasizes teamwork, integrity, and delivering value to members. The position includes responsibilities for handling payments, refunds, and exchanges per policy, plus opportunities to promote