Member Services & Front Desk Specialist

Baseline Fitness

Coachella (CA)

On-site

USD 23,000 - 26,000

Full time

13 days ago

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Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one

Job summary

Planet Fitness in California is seeking a Customer Service Representative to enhance member experiences and drive new member sales. You will deliver superior service to members, guests, and prospective members, while supporting front desk operations and sign-ups.

The role emphasizes friendly communication, problem solving, and maintaining a welcoming, clean club environment. A strong customer service mindset and basic computer skills are essential for success.

Qualifications

Honesty and a strong work ethic are required.
Strong customer service skills are essential.
Basic computer proficiency is required.

Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.