Member Experience Specialist

Talentify; Salinas (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Planet Fitness in Salinas, CA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet guests, handle front desk activities, answer phones, check members in, sign up new members, give tours, update accounts, and resolve questions with professionalism, escalating when needed. Maintain a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Bilingual and able to communicate professionally.
• Must be 18 years or older; High School diploma or GED equivalent.
• Punctuality and reliability with a positive attitude.
• Strong listening and problem-solving abilities.
• Demonstrate diplomacy in interactions and use appropriate language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours and answer questions.
• Update and maintain member accounts as needed.
• Respond to questions and concerns professionally and escalate when needed.
• Maintain a clean and welcoming club environment.

Skills

Customer service

Communication

Bilingual

Problem solving

Punctuality

Education

High School diploma / GED

Job description

Planet Fitness in Salinas, CA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet guests, handle front desk activities, answer phones, check members in, sign up new members, give tours, update accounts, and resolve questions with professionalism, escalating when needed. Maintain a clean, welcoming club environment.