Member Experience & Front Desk Specialist

Saber Fitness Princeton, LLC; San Jose (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Planet Fitness location in San Jose, CA seeks a Member Services Representative to deliver a high level of customer service to members and guests. You will greet guests, process sign-ups, check-ins and member updates while supporting the Club Manager in daily operations.

Role emphasizes reliability, teamwork, and a positive, energetic approach to fitness and member experience in a fast-paced club setting.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are a must.

Responsibilities

• Greet members, prospective members and guests with a positive attitude.
• Handle front desk duties including phones, tours, sign-ups and member account updates.
• Assist in daily club tasks and cleaning as required.
• Respond to questions and escalate to management as needed.

Skills

Customer service

Front desk

Basic computer

Punctuality

Teamwork

Positive attitude

Communication

Education

High School diploma/GED

Tools

POS/checkout system

Job description

Planet Fitness location in San Jose, CA seeks a Member Services Representative to deliver a high level of customer service to members and guests. You will greet guests, process sign-ups, check-ins and member updates while supporting the Club Manager in daily operations.

Role emphasizes reliability, teamwork, and a positive, energetic approach to fitness and member experience in a fast-paced club setting.