Member Experience Specialist

Planet Fitness; Kenosha (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness is hiring a Member Services Representative to deliver a positive, high-energy member experience at our fitness clubs. You will welcome members and guests, handle front desk tasks, sign-ups, tours, and account updates while maintaining a clean, friendly club environment.

The role emphasizes customer service, dependable attendance, and effective communication to support members and teammates in achieving their health goals.

Qualifications

• Customer service experience preferred.
• Basic computer literacy.
• Positive, upbeat attitude and reliability.
• Must be 18 years or older; HS diploma or GED required.

Responsibilities

• Greet members and guests with a friendly attitude.
• Answer phones and assist callers with questions.
• Check members in using the system and process new sign-ups.
• Take prospective members on tours and provide information.
• Update member accounts and handle basic changes.
• Respond to questions/concerns and escalate when needed.

Skills

Customer service

Communication

Empathy

Problem solving

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness is hiring a Member Services Representative to deliver a positive, high-energy member experience at our fitness clubs. You will welcome members and guests, handle front desk tasks, sign-ups, tours, and account updates while maintaining a clean, friendly club environment.

The role emphasizes customer service, dependable attendance, and effective communication to support members and teammates in achieving their health goals.