Member Experience Specialist

Sam's Club; Roswell (NM); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits include medical,vision

401(k) and company-paid life insurance

Paid time off and PTO/PPTO

Employee discounts and Live Better U

Job summary

Sam's Club in Roswell, NM is seeking an Associate to provide member service, operate checkout areas, and assist with purchases and returns. You will promote products, help members with self-service tech, and support safety protocols in a busy club environment.

The role emphasizes teamwork, accuracy in handling payments and tickets, and ongoing training for new programs and technology. Benefits accompany a rewarding customer-focused position.

Qualifications

• Retail experience including operating front end equipment (cash register) and mobile retail apps.
• Ability to operate in a fast-paced retail environment.
• Customer service and issue resolution in-store.

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns and process purchases.
• Assist with returns, refunds, exchanges, and payment types per policy.
• Promote Sam's Club products and services to members.
• Guide members on self-service technology and assist with purchases.
• Maintain safety and security in the store and assist with training.

Skills

Retail experience

Front end equipment

Mobile retail apps

Tools

Cash register

Job description

Sam's Club in Roswell, NM is seeking an Associate to provide member service, operate checkout areas, and assist with purchases and returns. You will promote products, help members with self-service tech, and support safety protocols in a busy club environment.

The role emphasizes teamwork, accuracy in handling payments and tickets, and ongoing training for new programs and technology. Benefits accompany a rewarding customer-focused position.