Member Experience Specialist

Sam's Club; Odessa (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Live Better U education program

Job summary

Sam's Club is seeking associates to provide member service, manage the checkout area, and resolve issues. You will promote products and assist members with self-service technology while ensuring accurate payments, returns, and exchanges.

Responsibilities include maintaining safety, training new teammates, and safeguarding store assets. The role emphasizes teamwork, integrity, and excellent customer experience in a fast-paced environment.

Qualifications

• Retail experience is preferred and helpful for customer service.
• Experience operating front end equipment and cash registers.
• Familiarity with mobile retail applications and digital checkout tools.

Responsibilities

• Provides member service and answers questions at the checkout area.
• Resolves member issues and concerns while promoting Sam's Club products.
• Gives guidance on self-service technology and assists with purchases.
• Handles payments, returns, refunds, and exchanges per policies.
• Maintains safety and security, logs activities, and reports incidents as needed.
• Assists with training new Frontline Services associates on processes.

Skills

Retail experience

Front end equipment

Cash register use

Mobile apps usage

Tools

Cash register

Mobile retail applications

Job description

Sam's Club is seeking associates to provide member service, manage the checkout area, and resolve issues. You will promote products and assist members with self-service technology while ensuring accurate payments, returns, and exchanges.

Responsibilities include maintaining safety, training new teammates, and safeguarding store assets. The role emphasizes teamwork, integrity, and excellent customer experience in a fast-paced environment.