Member Experience Specialist

Sam's Club; Yuma (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

Paid time off

Live Better U education program

Job summary

Sam's Club in Yuma, AZ is seeking a frontline associate to provide member service, maintain the checkout area, process purchases, and guide members on self-service technology. You will resolve issues, assist with payments, returns, refunds, and exchanges while promoting products and services in a safe shopping environment.

The role includes helpful training of associates, organizing merchandise, and ensuring policy compliance to protect assets and enhance the member experience.

Qualifications

• Retail experience preferred with strong customer focus.
• Experience operating front-end equipment and using mobile apps.
• Ability to follow safety procedures and company policies.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes purchases.
• Guides members on self-service technology and promotions.
• Assists with payments, returns, refunds, and exchanges per policy.
• Maintains safety and security in the store per procedures.
• Trains new Member Frontline Services associates on processes.
• Zones and organizes merchandise while ensuring a safe shopping environment.

Skills

Customer service

Cash handling

Merchandise assistance

Safety compliance

Tools

Cash register operation

Mobile retail apps

Job description

Sam's Club in Yuma, AZ is seeking a frontline associate to provide member service, maintain the checkout area, process purchases, and guide members on self-service technology. You will resolve issues, assist with payments, returns, refunds, and exchanges while promoting products and services in a safe shopping environment.

The role includes helpful training of associates, organizing merchandise, and ensuring policy compliance to protect assets and enhance the member experience.