Member Experience Specialist – Fitness Club

Planet Fitness; Winchester (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and ...

Exclusive Discounts at Outside Retail…

Free Work Shirt options yearly.

Job summary

Planet Fitness seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members, handle front desk tasks, sign up new members and conduct tours, while updating accounts and addressing questions promptly.

A high school diploma is required, with a passion for fitness and reliability emphasized.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma/GED or equivalent required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, and give tours.
• Facilitate updates to member accounts and respond to questions or concerns promptly; escalate as needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Computer basics

Interpersonal skills

Reliability

Communication

Team orientation

Education

High School diploma/GED

Job description

Planet Fitness seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members, handle front desk tasks, sign up new members and conduct tours, while updating accounts and addressing questions promptly.

A high school diploma is required, with a passion for fitness and reliability emphasized.