Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet everyone, handle front desk activities, sign up new members, give tours, and assist with account updates in a clean, welcoming club.

The role requires a passion for fitness, an upbeat attitude, reliability, and strong listening skills to resolve inquiries and represent the

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Promotes fitness and health.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members and sign up new members.
• Give tours to prospective members.
• Assist in updating member accounts and address questions professionally.
• Maintain clean and welcoming club environment.
• Escalate issues to Assistant Manager or Manager as needed.

Skills

Customer service

Communication

Positivity

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet everyone, handle front desk activities, sign up new members, give tours, and assist with account updates in a clean, welcoming club.

The role requires a passion for fitness, an upbeat attitude, reliability, and strong listening skills to resolve inquiries and represent the