Member Experience Specialist - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience with superior customer service for members, prospective members, and guests. You will greet visitors, handle front desk tasks, assist with new member sign-ups, tours, and account updates, and respond to questions promptly.

Maintain club cleanliness and provide an upbeat, professional experience, demonstrating diplomacy and strong listening skills to exceed member expectations.

Qualifications

• Customer service experience is preferred.
• Basic computer skills and comfort with front desk systems.
• High energy, friendly and professional demeanor; 18+ and HS diploma.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers and check members in.
• Complete new member sign-ups and tours for prospects.
• Process account updates and respond to questions promptly.
• Maintain cleanliness and overall neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Education

High school diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience with superior customer service for members, prospective members, and guests. You will greet visitors, handle front desk tasks, assist with new member sign-ups, tours, and account updates, and respond to questions promptly.

Maintain club cleanliness and provide an upbeat, professional experience, demonstrating diplomacy and strong listening skills to exceed member expectations.