Gym Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours for prospective members.

The role requires a passion for fitness, a friendly demeanor, reliability, and clear communication. Join a team focused on welcoming environments and member satisfaction.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and healthy living.
• Upbeat, positive attitude and strong work ethic.
• Punctual and reliable team member.
• Strong communication and problem-solving skills.
• Diplomacy and professional conduct in all interactions.
• Minimum HS diploma; 18+ years old.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle front desk tasks: answer phones, sign-ups, member check-ins.
• Assist with account updates and tours for prospective members.
• Address member questions promptly and escalate as needed.
• Maintain clean, organized club appearance.

Skills

Customer service

Computer basics

Fitness interest

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

18+ and HS diploma

Education

High School diploma/GED

Job description

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours for prospective members.

The role requires a passion for fitness, a friendly demeanor, reliability, and clear communication. Join a team focused on welcoming environments and member satisfaction.