Member Experience Specialist

Core Development and Management-Planet Fitness; Middleborough (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Vacation & sick time

Black Card membership

401(k) match

Term Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Planet Fitness in Middleboro, MA is seeking a Member Services Representative to deliver a superior, Judgement Free Zone experience for members and guests. You will check in members, answer questions, promote services, and support club operations.

We offer both full-time and part-time shifts, flexible scheduling, and comprehensive benefits. The ideal candidate is friendly, reliable, and communicates effectively while upholding Planet Fitness CORE values.

Qualifications

• Must be 18 years old or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Greet members and guests as they enter or exit the club and assist with inquiries.
• Promote the Judgement Free Zone and support members on their fitness journeys.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones politely and assist callers with questions.
• Perform membership-related tasks: sign-ups, updates, cancellations, and transfers.
• Meet or exceed individual sales goals and contribute to club targets.
• Conduct member calls and tours to assess needs and drive memberships.
• Process retail transactions and drive sales goals.
• Maintain cleanliness: sanitize equipment and club areas.
• Ensure restrooms and facilities are clean, stocked, and organized.
• Report maintenance issues promptly and follow safety guidelines.

Skills

Customer service

Communication

Punctuality

Diplomacy

Integrity

Team motivation

Fast learner

CPR/AED readiness

Basic computer skills

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

Planet Fitness in Middleboro, MA is seeking a Member Services Representative to deliver a superior, Judgement Free Zone experience for members and guests. You will check in members, answer questions, promote services, and support club operations.

We offer both full-time and part-time shifts, flexible scheduling, and comprehensive benefits. The ideal candidate is friendly, reliable, and communicates effectively while upholding Planet Fitness CORE values.