Member Experience Specialist

Core Development and Management-Planet Fitness; Worcester (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% 1%

Job summary

Core Development and Management-Planet Fitness in Worcester is seeking a Member Services Representative to provide a superior level of customer service to members and guests in a welcoming, judgement-free environment. You will greet, assist, sign up members, and support club operations on a daily basis.

Role includes handling inquiries, processing memberships, and achieving sales goals while upholding Planet Fitness values and policies.

Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in
• Promote the Judgement Free Zone by assisting and supporting members on the club floor
• Resolve member concerns and escalate to the Club Manager as needed
• Answer phones in a friendly manner
• Perform membership sign-ups and updates; manage cancellations and transfers
• Achieve or exceed individual sales goals; contribute to club targets
• Conduct tours for prospective members; assess membership needs
• Execute retail transactions and drive sales
• Regular cleaning and sanitizing of equipment and Recovery Zone
• Maintain restrooms clean and stocked
• Walk club areas to address safety/policy and cleanliness
• Address maintenance issues promptly

Skills

Customer service

Communication skills

Empathy

Punctuality

Teamwork

Job description

Core Development and Management-Planet Fitness in Worcester is seeking a Member Services Representative to provide a superior level of customer service to members and guests in a welcoming, judgement-free environment. You will greet, assist, sign up members, and support club operations on a daily basis.

Role includes handling inquiries, processing memberships, and achieving sales goals while upholding Planet Fitness values and policies.