Member Experience Specialist

ncsecu.org; Michigan; On-site; USD 34,000 - 52,000; Full time

Job summary

SECU is seeking a motivated Member Services Representative to support branch operations, explain product information to members, and assist with cash box management, account opening, maintenance, and related services.

The role requires strong communication, confidentiality, and the ability to balance a cash drawer, process deposits and withdrawals, and collaborate with other departments to fulfill member requests.

Qualifications

• Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have excellent communication skills, both verbal and written.
• Must be self-motivated and dependable.
• Must have a demonstrated ability to problem solve and use good judgment.
• Must be an active listener and communicator.
• Must have demonstrated proficiency in all aspects of the Assoc MSR role.
• Must have met all requirements of the Assoc MSR role.
• Minimum of 2 years of SECU or directly related experience strongly preferred.
• Excell

Responsibilities

• Proficiency in account maintenance and opening all account types for new members while following MIP procedures.
• Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
• Obtain and execute Notary Public services as requested by management.
• Engage with community as requested by management by attending community events to enhance Credit Union presence.
• Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs.
• Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.
• Perform subsequent advances on existing open and home equity lines of credit after completing the "Advances" module.
• Assist with member safe deposit box access AFTER completing the "Safe Deposit Box" Module and Annual Safe Deposit Box Training.

Skills

Customer service

Communication skills

Problem solving

Active listening

Self-motivation

Education

High school diploma

Bachelor's degree preferred

CCUE Certification preferred

Associate degree preferred

Tools

CXone

OnBase

Cash handling systems

Job description

SECU is seeking a motivated Member Services Representative to support branch operations, explain product information to members, and assist with cash box management, account opening, maintenance, and related services.

The role requires strong communication, confidentiality, and the ability to balance a cash drawer, process deposits and withdrawals, and collaborate with other departments to fulfill member requests.