Entry-Level Member Services Specialist

SECU; Columbia (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service by responding to inquiries in person and by phone. You will handle cash, assist with account origination and maintenance, and support daily branch procedures under supervision.

The role emphasizes training through Excel and Elevate modules, adherence to SECU policies, confidentiality, and collaboration with other departments to fulfill member requests, with regular

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or CCUE/NC-CTP preferred.
• Demonstrates SECU’s core values and strong communication skills.
• Aptitude for meeting people and building trust with members.
• Ability to follow policies and learn branch operations.

Responsibilities

• Respond to member inquiries in person and by telephone.
• Handle routine branch duties and cash drawer balancing.
• Support account origination and maintenance under supervision.
• Learn and apply branch procedures and security controls.
• Collaborate with other departments to fulfill member requests.

Skills

Communication skills

Problem-solving

Interpersonal skills

Organizational skills

Education

High school diploma or GED

CCUE/NC-CTP preferred

Bachelor’s degree preferred

Tools

CXone

MARGO Platform

Job description

SECU seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service by responding to inquiries in person and by phone. You will handle cash, assist with account origination and maintenance, and support daily branch procedures under supervision.

The role emphasizes training through Excel and Elevate modules, adherence to SECU policies, confidentiality, and collaboration with other departments to fulfill member requests, with regular