Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Marietta (GA); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Planet Fitness - Eclipse Fitness Group in Marietta, GA is seeking a friendly Member Services Representative to create a positive member experience. You will greet members and guests, check in members, assist with new member sign-ups, and lead tours of the club.

You will handle front desk duties, answer phones, and respond to questions in a timely, professional manner while maintaining a clean, welcoming environment. A passion for fitness and reliability are essential for success.

Formación

• Experience in customer service preferred.
• Basic computer skills.
• Passion for fitness and health.
• Ability to stay upbeat and reliable.
• High school diploma or GED.
• Must be 18 years of age or older.
• Demonstrate diplomacy in all interactions.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain neatness and cleanliness of the club.

Conocimientos

Customer service

Computer proficiency

Communication skills

Positive attitude

Punctuality

Empathy

Problem solving

Educación

High School diploma or GED

Descripción del empleo

Planet Fitness - Eclipse Fitness Group in Marietta, GA is seeking a friendly Member Services Representative to create a positive member experience. You will greet members and guests, check in members, assist with new member sign-ups, and lead tours of the club.

You will handle front desk duties, answer phones, and respond to questions in a timely, professional manner while maintaining a clean, welcoming environment. A passion for fitness and reliability are essential for success.