Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Mableton (GA); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at our Georgia club.

You will greet visitors, handle front desk activities, assist with sign-ups, tours, and account updates, respond to questions, and help keep the club clean. A passion for fitness, reliability, and a friendly, professional demeanor are essential.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma/GED or equivalent.
• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• A passion for fitness and health; upbeat, positive attitude.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign-up new members, give tours.
• Facilitate updates to member accounts and respond to questions or concerns.
• Maintain the neatness and cleanliness of the club.

Conocimientos

Customer service

Communication

Empathy

Punctuality

Problem solving

Educación

High School diploma/GED

Descripción del empleo

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at our Georgia club.

You will greet visitors, handle front desk activities, assist with sign-ups, tours, and account updates, respond to questions, and help keep the club clean. A passion for fitness, reliability, and a friendly, professional demeanor are essential.