Member Experience & Front Desk Specialist

Planet Fitness - Eclipse Fitness Group; Jacksonville (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a friendly Member Services Representative to create a positive member experience through exceptional service at the front desk. You will greet members and guests, answer phones, check members in, sign up new members, and lead tours for prospective members while maintaining a clean, welcoming club environment.

A passion for fitness, reliability and a can-do attitude are essential as you handle inquiries and update member accounts, escalating to

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliable.
• Punctual and dependable.
• Strong listening and communication skills.
• Demonstrates diplomacy in all interactions.
• Must be 18 years or older; HS diploma or GED.

Responsibilities

• Greet members, prospective members and guests to deliver excellent service.
• Handle front desk duties: check-ins, phone calls, and new member sign-ups.
• Give tours to prospective members and assist with account updates.
• Respond to member questions promptly and escalate as needed to management.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Active listening

Diplomacy

Problem solving

Reliability

Punctuality

Teamwork

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a friendly Member Services Representative to create a positive member experience through exceptional service at the front desk. You will greet members and guests, answer phones, check members in, sign up new members, and lead tours for prospective members while maintaining a clean, welcoming club environment.

A passion for fitness, reliability and a can-do attitude are essential as you handle inquiries and update member accounts, escalating to