Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Roswell (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a friendly Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests. The role involves greeting visitors, handling front desk tasks, processing member sign-ups, tours for prospective members, updating accounts, and addressing questions with professionalism.

The successful candidate will maintain a clean club environment, communicate effectively, and

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones, check members in, new member sign-up, and take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication skills

Teamwork

Education

High School diploma or GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a friendly Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests. The role involves greeting visitors, handling front desk tasks, processing member sign-ups, tours for prospective members, updating accounts, and addressing questions with professionalism.

The successful candidate will maintain a clean club environment, communicate effectively, and