Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Kennesaw (GA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

In this role, you will greet customers, answer questions, process sign-ups, tour prospective members, update member accounts, respond to inquiries, and help maintain a clean, welcoming club environment. A passion for fitness and reliability are valued traits for success.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Strong customer service and communication skills.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer

Communication

Punctuality

Empathy

Diplomacy

Listener

Education

High School diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

In this role, you will greet customers, answer questions, process sign-ups, tour prospective members, update member accounts, respond to inquiries, and help maintain a clean, welcoming club environment. A passion for fitness and reliability are valued traits for success.