Member Experience Specialist

Planet Fitness - United FP Management, LLC; Lewisville (TX); Presencial; USD 28.000 - 32.000; Jornada completa

Descripción de la vacante

Planet Fitness - United FP Management, LLC in Lewisville, TX is seeking a Member Services Representative to create a positive member experience by delivering exceptional front desk service to members, prospective members and guests.

You will greet guests, assist with sign-ups, tours and account updates, answer questions, and escalate issues to the manager when needed while helping keep the club neat and welcoming.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and staff.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system.
• New member sign-up and tour prospective members.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate to management as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Conocimientos

Customer service

Basic computer

Positive attitude

Punctuality

Active listening

Problem solving

Diplomacy

Team interaction

Age 18+

Descripción del empleo

Planet Fitness - United FP Management, LLC in Lewisville, TX is seeking a Member Services Representative to create a positive member experience by delivering exceptional front desk service to members, prospective members and guests.

You will greet guests, assist with sign-ups, tours and account updates, answer questions, and escalate issues to the manager when needed while helping keep the club neat and welcoming.