Member Experience Specialist

Planet Fitness Franchising, LLC; Lawrenceburg (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness organization is looking for a Member Services Representative to enhance member experiences through exceptional customer service. The role involves managing front desk activities, assisting new members, and responding to inquiries, all while maintaining a positive and clean environment. Ideal candidates will have a customer service background, basic computer skills, and a passion for fitness.

Qualifications

• Background in customer service preferred.
• Basic computer proficiency.
• Must be 18 years or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and member check-ins.
• Assist in maintaining club cleanliness.

Skills

Customer service

Problem solving

Listening

Diplomacy

Professional interaction

Education

High School diploma or GED

Job description

A leading fitness organization is looking for a Member Services Representative to enhance member experiences through exceptional customer service. The role involves managing front desk activities, assisting new members, and responding to inquiries, all while maintaining a positive and clean environment. Ideal candidates will have a customer service background, basic computer skills, and a passion for fitness.