Member Experience Specialist

Talentify; LaPlace (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental and Vision Insurance

Voluntary Life Insurance

HSA

Job summary

Planet Fitness is seeking a Customer Service Representative to greet members, answer questions, and provide a superior member experience. This role reports to the Club Manager and offers flexible status options (full time/part time/non-supervisor/non-exempt).

You will handle front desk tasks, manage member sign-ups and cancellations, assist with tours, and help maintain a clean, welcoming club environment. Strong communication and basic computer skills are essential, along with an honest work

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Handle front desk tasks and answer phones politely.
• Take info calls and tours.
• Assist in member sign-ups, cancellations, and updating accounts.
• Facilitate member services issues and escalate as needed.
• Maintain club cleanliness and neatness.

Skills

Customer service

Work ethic

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to greet members, answer questions, and provide a superior member experience. This role reports to the Club Manager and offers flexible status options (full time/part time/non-supervisor/non-exempt).

You will handle front desk tasks, manage member sign-ups and cancellations, assist with tours, and help maintain a clean, welcoming club environment. Strong communication and basic computer skills are essential, along with an honest work