Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Colorado Springs (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free Membership for self and oneFamily

Job summary

Planet Fitness is seeking a Customer Service Representative to build a positive member experience and support new member sales at the front desk. You will greet members, answer phone inquiries, conduct tours, and help with sign-ups, cancellations, and account updates.

You will also address member questions, escalate to leadership when needed, and help maintain a clean, welcoming club environment. This role focuses on exceptional customer service and teamwork.

Qualifications

• Strong customer service skills.
• Excellent listening and communication abilities.
• Able to solve problems and handle multiple tasks.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness is seeking a Customer Service Representative to build a positive member experience and support new member sales at the front desk. You will greet members, answer phone inquiries, conduct tours, and help with sign-ups, cancellations, and account updates.

You will also address member questions, escalate to leadership when needed, and help maintain a clean, welcoming club environment. This role focuses on exceptional customer service and teamwork.