Member Experience Specialist

Planet Fitness; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Part time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to greet members, answer questions, process sign-ups and help guests feel welcome. You will manage front desk duties, assist with tours, and support a positive, efficient club experience.

The role emphasizes outstanding customer service, reliable attendance, and the ability to handle cash and basic computer tasks. If you love fitness and thrive in a fast-paced environment, join our Judgement Free Zone and help members achieve

Qualifications

• Experience in customer service preferred.
• Basic computer proficiency and familiarity with common software.
• Must be 18 years of age or older and able to lift up to 50 lbs.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: answer phones, check members in, new member sign-up, and tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Cash handling

Computer literacy

Communication

Positive attitude

Punctuality

Tools

POS system

MS Office / Email

Job description

Planet Fitness is seeking a friendly Member Services Representative to greet members, answer questions, process sign-ups and help guests feel welcome. You will manage front desk duties, assist with tours, and support a positive, efficient club experience.

The role emphasizes outstanding customer service, reliable attendance, and the ability to handle cash and basic computer tasks. If you love fitness and thrive in a fast-paced environment, join our Judgement Free Zone and help members achieve