Member Experience Specialist

Planet Fitness; Bloomington (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products andamp;

Exclusive Discounts at Outside Retail—

Free Work Shirt options yearly.

Job summary

Planet Fitness seeks a Member Services Representative to deliver a positive experience for members, guests and prospective members. You will greet customers, manage front desk tasks, sign-ups and tours, and handle basic account updates.

Ideal candidates bring solid customer service experience, a passion for fitness, and a friendly, reliable attitude. This on-site role emphasizes courtesy, problem solving and teamwork in a fast-paced club setting.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, check-ins, new sign-ups and tours.
• Update member accounts as needed and resolve basic questions or concerns.
• Respond promptly and professionally to inquiries and escalate when required.
• Maintain a neat and welcoming club environment.

Skills

Customer service

Communication

Problem solving

Listening

Teamwork

Computer basics

Positive attitude

Dependability

Telephone etiquette

Education

High School diploma/GED

Job description

Planet Fitness seeks a Member Services Representative to deliver a positive experience for members, guests and prospective members. You will greet customers, manage front desk tasks, sign-ups and tours, and handle basic account updates.

Ideal candidates bring solid customer service experience, a passion for fitness, and a friendly, reliable attitude. This on-site role emphasizes courtesy, problem solving and teamwork in a fast-paced club setting.