Membership Experience Specialist

Planet Fitness; Sterling (VA); On-site; USD 29,000 - 42,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. The role covers greeting, checking in, signing up new members, answering questions, and conducting tours.

Responsibilities include updating member accounts, addressing inquiries promptly, and maintaining a clean, welcoming club environment.

Qualifications

• Customer service experience preferred.
• Must be 18+ years old and have a HS diploma/GED.
• Basic computer skills required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Active listening

Problem solving

Punctuality

Reliability

Empathy

Education

High School diploma or GED

Tools

Basic computer literacy

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. The role covers greeting, checking in, signing up new members, answering questions, and conducting tours.

Responsibilities include updating member accounts, addressing inquiries promptly, and maintaining a clean, welcoming club environment.