Member Experience Specialist (Front Desk & Sales)

Planet Fitness; San Bernardino (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in our club seeks a Customer Service Representative to greet members and guests, provide a superior member experience, and drive new member sales. You will handle front desk tasks, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help resolve member questions with professionalism.

Ideal candidates have strong customer service skills, basic computer proficiency, honesty, and reliability.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet potential members and provide a great customer experience
• Handle front desk tasks and answer phone calls
• Assist in member check-ins, sign-ups, cancellations, and account updates
• Help maintain the club’s neatness and cleanliness

Skills

Strong customer service

Basic computer proficiency

Honesty

Job description

Planet Fitness in our club seeks a Customer Service Representative to greet members and guests, provide a superior member experience, and drive new member sales. You will handle front desk tasks, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help resolve member questions with professionalism.

Ideal candidates have strong customer service skills, basic computer proficiency, honesty, and reliability.