Member Experience Specialist: Front End & Service

Sam's East, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's East, Inc. is seeking associates to provide member service at the checkout area and assist with self-service technology. You will resolve member issues, process purchases, and promote Sam's Club products.

The role involves handling returns and exchanges, ensuring safety, and supporting training and rollout of new programs. You will also help maintain a clean, secure store environment and deliver strong customer experiences.

Qualifications

• Retail experience with front-end equipment such as cash registers.
• Ability to operate mobile retail applications and scanners.
• Comfort handling transactions and assisting customers at checkout.

Responsibilities

• Provides member service and resolves issues at the front end.
• Maintains checkout area and processes purchases, returns, and exchanges.
• Promotes products and services and assists with self-service tech.
• Ensures safety, assists with training and program rollouts.
• Keeps documentation and logs for operations and security.

Skills

Retail experience

Cash register operation

Mobile retail apps

Job description

Sam's East, Inc. is seeking associates to provide member service at the checkout area and assist with self-service technology. You will resolve member issues, process purchases, and promote Sam's Club products.

The role involves handling returns and exchanges, ensuring safety, and supporting training and rollout of new programs. You will also help maintain a clean, secure store environment and deliver strong customer experiences.