Member Experience Specialist

Coast360 Federal Credit Union; Guam; On-site; USD 32,000 - 42,000; Full time

Job summary

Coast360 Federal Credit Union is seeking a dependable Member Relations Associate to provide exceptional service at Maite Member Center. You will support teller, account, and member relations tasks, handling transactions and inquiries with accuracy and courtesy.

The role emphasizes strong communication, organization, and problem-solving, with a focus on member satisfaction and compliance with policies. This on-site position requires teamwork and professional conduct in a busy credit union

Qualifications

• High school diploma or GED required.
• One year of related administrative, customer service, cash handling, or financial services experience.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to accurately process transactions and handle confidential financial information.

Responsibilities

• Greets, assists, and directs members, guests, and visitors.
• Processes deposits, withdrawals, loan payments, transfers, cashier’s checks, and other member transactions.
• Assists with account openings, maintenance, closures, and service changes.
• Explains credit union products and services and recommends appropriate solutions based on member needs.
• Reviews consumer loan applications and assists applicants with required documentation.
• Processes ACH, wire transfers, stop payments, payroll deductions, and other account requests.
• Resolves routine member questions and account issues and coordinates with other departments as needed.
• Maintains accurate records and follows established cash-handling, security, and operational procedures.
• Provides professional, responsive member service in person and by telephone.
• Performs other duties as assigned

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Cash handling

Customer service

Education

High school diploma or GED

Job description

Coast360 Federal Credit Union is seeking a dependable Member Relations Associate to provide exceptional service at Maite Member Center. You will support teller, account, and member relations tasks, handling transactions and inquiries with accuracy and courtesy.

The role emphasizes strong communication, organization, and problem-solving, with a focus on member satisfaction and compliance with policies. This on-site position requires teamwork and professional conduct in a busy credit union