Member Experience Specialist

Coast360 Federal Credit Union; Tamuning (GU); On-site; USD 36,000 - 48,000; Full time

Job summary

Coast360 Federal Credit Union seeks a dependable Member Relations Associate to deliver exceptional service to members in person and by phone, handling a variety of teller, account, and member-relations tasks. The role includes processing deposits, withdrawals, loan payments, and other transactions while ensuring accuracy and compliance with policies.

The ideal candidate has strong communication, interpersonal, and organizational skills, and a commitment to excellent member service.

Qualifications

• Excellent communication and customer service abilities.
• Ability to explain products and services clearly to members.
• Accurate and confidential handling of financial information.

Responsibilities

• Greet and assist members in person and by phone.
• Process deposits, withdrawals, and other transactions accurately.
• Assist with account openings, maintenance, and service changes.
• Explain products and services and recommend appropriate solutions.
• Review loan applications and collect required documentation.
• Process ACH, wire transfers, and other account requests.
• Maintain records and follow cash-handling and security procedures.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Cash handling

Team player

Attention to detail

Education

High school diploma or GED

Job description

Coast360 Federal Credit Union seeks a dependable Member Relations Associate to deliver exceptional service to members in person and by phone, handling a variety of teller, account, and member-relations tasks. The role includes processing deposits, withdrawals, loan payments, and other transactions while ensuring accuracy and compliance with policies.

The ideal candidate has strong communication, interpersonal, and organizational skills, and a commitment to excellent member service.