Member Experience & Solutions Specialist

Essential Credit Union; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Essential Credit Union is seeking a Contact Center Specialist to assist members by answering inquiries, processing transactions, and promoting available products and services. This role emphasizes accurate handling of teller, account, and loan transactions while delivering a superior member experience.

You will work in a fast-paced environment requiring strong communication, problem-solving, and the ability to multi-task. Some college is preferred, with annual compliance training provided.

Qualifications

• High school diploma required and some college level preferred.
• 1-2 years of previous experience in a financial institution setting.
• Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
• Excellent written and verbal communication skills.

Responsibilities

• Receive member telephone calls originated in the contact center queue.
• Respond to members’ requests, inquiries, and problems.
• Verify information with member prior to disconnecting any calls/contact.
• Handle member contacts thoroughly and concisely.
• Monitor call volume and seek assistance during periods of high volume.
• Create member service requests for the Fulfillment Agent.
• Explain and cross sells Credit Union products and services to members and potential members.
• Execute teller, account and loan transactions in a timely and accurate manner.

Skills

Multi-tasking

Verbal communication

Written communication

Cross selling

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Core banking systems

Job description

Essential Credit Union is seeking a Contact Center Specialist to assist members by answering inquiries, processing transactions, and promoting available products and services. This role emphasizes accurate handling of teller, account, and loan transactions while delivering a superior member experience.

You will work in a fast-paced environment requiring strong communication, problem-solving, and the ability to multi-task. Some college is preferred, with annual compliance training provided.