Member Experience Specialist

Coast360 Federal Credit Union; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

Coast360 Federal Credit Union in the United States is seeking a dependable Member Relations Associate to provide exceptional member service and support teller, account, and relations functions.

You will process transactions, assist with account openings and maintenance, explain products, and handle basic lending needs while ensuring accuracy and compliance with procedures. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED is required.
• Strong communication, interpersonal, organizational, and problem-solving abilities.
• Ability to process transactions accurately and safeguard confidential information.
• Team player with a commitment to member service.

Responsibilities

• Greets, assists, and directs members, guests, and visitors
• Processes deposits, withdrawals, loan payments, transfers, cashier’s checks, account updates, and other member transactions
• Assists with account openings, maintenance, closures, and service changes
• Explains credit union products and services and recommends appropriate solutions based on member needs
• Reviews consumer loan applications and assists applicants with required documentation
• Processes ACH, wire transfers, stop payments, payroll deductions, and other account requests
• Resolves routine member questions and account issues and coordinates with other departments as needed
• Maintains accurate records and follows established cash-handling, security, and operational procedures
• Provides professional, responsive member service in person and by telephone
• Performs other duties as assigned

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Education

High school diploma or GED

Job description

Coast360 Federal Credit Union in the United States is seeking a dependable Member Relations Associate to provide exceptional member service and support teller, account, and relations functions.

You will process transactions, assist with account openings and maintenance, explain products, and handle basic lending needs while ensuring accuracy and compliance with procedures. Strong communication and teamwork are essential.