Member Experience Specialist – Banking & Customer Care

Gather Federal Credit Union; Lihue (HI); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Medical Coverage

401(K) Retirement Plan

Paid Time Off

Educational Reimbursement

Employee Loan Discount

Job summary

Gather Federal Credit Union is seeking a Member Experience Representative to provide excellent customer service and handle account transactions. This role involves promoting credit union services and ensuring accurate processing of member requests.

The position requires strong interpersonal skills, a commitment to service, and the ability to work efficiently in a team. Candidates should have relevant education and experience, with the ability to handle cash transactions and maintain accuracy in

Qualifications

• Associate's degree from an accredited college or High School graduate with relevant experience.
• Must pass background checks and pre-employment drug tests.
• Capability to handle cash transactions accurately.

Responsibilities

• Assist members with account transactions and inquiries.
• Maintain accuracy in transactions and daily balancing.
• Promote and explain credit union services.

Skills

Customer service

Cash handling

Account management

Communication skills

Time management

Education

Associate's degree or High School diploma plus experience

Tools

Office equipment

Computer systems

Job description

Gather Federal Credit Union is seeking a Member Experience Representative to provide excellent customer service and handle account transactions. This role involves promoting credit union services and ensuring accurate processing of member requests.

The position requires strong interpersonal skills, a commitment to service, and the ability to work efficiently in a team. Candidates should have relevant education and experience, with the ability to handle cash transactions and maintain accuracy in