Member Experience Specialist

TCT Federal Credit Union; Silver Spring (MD); On-site; USD 25,000 - 34,000; Full time

Job summary

TCT Federal Credit Union is seeking a friendly Member Service Representative to greet members, handle deposits and withdrawals, and keep transactions accurate. You will assist with account updates, answer questions, and support fraud prevention in a welcoming, team‑oriented branch.

The role emphasizes personal service, trust building, and helping members navigate their financial moments with care and professionalism.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Good basic math skills.
• Able to stay organized and accurate in a fast-paced environment.
• Comfort using computers and related applications.
• Professional, reliable, member-focused approach.
• Cash handling experience preferred but not required.
• Ability to pass a criminal background and bondability check.

Responsibilities

• Greet members warmly and create a friendly, welcoming experience.
• Accurately process deposits, withdrawals, loan payments, credit card payments, and other transactions.
• Maintain and balance a cash drawer with care and attention to detail.
• Answer member questions in person and by phone.
• Help members with account updates, service requests, and basic e-services support.
• Listen carefully, ask questions, problem-solve thoughtfully, and connect members with the right resources.
• Support fraud prevention by staying alert and following procedures.
• Share information about products and services that may benefit members.
• Contribute to a positive, team-focused branch environment.
• Help keep the branch lobby and work areas organized, stocked, and ready to serve members.

Skills

Interpersonal skills

Communication skills

Math skills

Organization

Computer skills

Cash handling

Background check

Education

High School Diploma or equivalent

Job description

TCT Federal Credit Union is seeking a friendly Member Service Representative to greet members, handle deposits and withdrawals, and keep transactions accurate. You will assist with account updates, answer questions, and support fraud prevention in a welcoming, team‑oriented branch.

The role emphasizes personal service, trust building, and helping members navigate their financial moments with care and professionalism.