Member Experience Specialist

Planet Fitness; Grand Forks (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Grand Forks is seeking a Customer Service Representative to drive new member sales and deliver an outstanding member experience by offering a high level of customer service to members, prospective members, and guests.

You will greet potential members, manage front desk tasks, assist with tours and sign-ups, and help with check-ins and updates to member accounts while maintaining a clean and welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks including answering phone calls, taking information calls and tours, and assisting with member sign-ups, cancellations, and updates.
• Facilitate member services questions and forward to appropriate club leadership.
• Help maintain the neatness and cleanliness of the club.

Skills

Honesty

Strong customer service

Basic computer proficiency

Job description

Planet Fitness in Grand Forks is seeking a Customer Service Representative to drive new member sales and deliver an outstanding member experience by offering a high level of customer service to members, prospective members, and guests.

You will greet potential members, manage front desk tasks, assist with tours and sign-ups, and help with check-ins and updates to member accounts while maintaining a clean and welcoming club environment.