Member Experience Specialist - Free Membership

Baseline Fitness; Bismarck (ND); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness in Bismarck, ND is seeking a friendly Customer Service Representative to warmly welcome members, drive new member sign-ups, and create a consistently positive gym experience for members, prospective members, and guests.

You will manage front desk duties, answer phone calls politely, coordinate tours, assist with member check-ins and account updates, resolve basic questions, and route more complex issues to the Club Manager or Trainer in Training.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks and assist with inquiries.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Computer skills

Honesty

Job description

Planet Fitness in Bismarck, ND is seeking a friendly Customer Service Representative to warmly welcome members, drive new member sign-ups, and create a consistently positive gym experience for members, prospective members, and guests.

You will manage front desk duties, answer phone calls politely, coordinate tours, assist with member check-ins and account updates, resolve basic questions, and route more complex issues to the Club Manager or Trainer in Training.