Member Experience & Sales Concierge

Planet Fitness; Grand Forks (ND); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and family

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Team Member Support Team

HSA

Pet Insurance

Job summary

Planet Fitness in Grand Forks, ND is seeking a Customer Service Representative to greet members, process sign-ups, answer questions, and help create a positive gym experience for members, prospective members, and guests.

This role emphasizes friendly communication, reliable front-desk duties, and accurate member data entry, with opportunities to support member services and contribute to a welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer calls, take info, tours, sign-ups, cancellations, and update member data.
• Address member services issues and escalate when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness in Grand Forks, ND is seeking a Customer Service Representative to greet members, process sign-ups, answer questions, and help create a positive gym experience for members, prospective members, and guests.

This role emphasizes friendly communication, reliable front-desk duties, and accurate member data entry, with opportunities to support member services and contribute to a welcoming club environment.