Member Experience Specialist — Front Desk

Planet Fitness; West Saint Paul (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Membership

Dollars for Scholars

Job summary

Planet Fitness is seeking a Customer Service Representative in Minnesota to drive new member sales and deliver a superior member experience. The role involves greeting guests, handling front desk tasks, guiding tours, and supporting member check-ins and account updates.

Responsibilities include resolving member questions, forwarding complex issues to leadership, and maintaining a clean club environment while delivering outstanding service to guests and members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and engage potential members to deliver a positive customer experience.
• Answer front desk calls politely and assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information.
• Facilitate member services questions and escalate to the Club Manager or Team Lead as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative in Minnesota to drive new member sales and deliver a superior member experience. The role involves greeting guests, handling front desk tasks, guiding tours, and supporting member check-ins and account updates.

Responsibilities include resolving member questions, forwarding complex issues to leadership, and maintaining a clean club environment while delivering outstanding service to guests and members.