Member Experience Specialist

Goodlettsville Fitness, LLC; Goodlettsville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Planet Fitness in Goodlettsville, TN is seeking a Member Services Representative to create a positive member experience with superior customer service. You will greet guests, manage front desk duties, assist with tours, sign up new members and calculate rates and payments.

You will also support the Club Manager with drawer counts and maintain a clean, welcoming environment. The role requires strong communication, reliability, and a passion for fitness.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members, calculating rates and payments.
• Tour prospective members and assist Club Manager with drawer counts.
• Update member accounts and respond to questions or concerns.
• Maintain club cleanliness and assist with daily tasks and special cleaning projects.
• Perform other duties as needed based on club needs.

Skills

Customer service

Teamwork

Punctuality

Basic computer skills

Education

High School Diploma

Job description

Planet Fitness in Goodlettsville, TN is seeking a Member Services Representative to create a positive member experience with superior customer service. You will greet guests, manage front desk duties, assist with tours, sign up new members and calculate rates and payments.

You will also support the Club Manager with drawer counts and maintain a clean, welcoming environment. The role requires strong communication, reliability, and a passion for fitness.