Member Services Associate – Front Desk & Member Experience

Taymax Group; Goodlettsville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group seeks a Member Services Representative in Goodlettsville, TN to create a positive member experience at Planet Fitness locations. You will greet members, handle front desk tasks, check-ins, signups, and assist the Club Manager to ensure a welcoming environment.

Responsibilities include answering calls, giving tours, resolving routine questions, and promoting a friendly Judgement Free Zone atmosphere for all members and guests.

Qualifications

• Greet members and guests and provide friendly service.
• Assist with front desk tasks and member check-ins.
• Handle inquiries and resolve basic issues promptly.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take tours for prospective members and explain membership options.
• Assist in maintaining clean and welcoming club environment.

Skills

Customer service

Teamwork

Punctuality

Communication

Problem solving

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group seeks a Member Services Representative in Goodlettsville, TN to create a positive member experience at Planet Fitness locations. You will greet members, handle front desk tasks, check-ins, signups, and assist the Club Manager to ensure a welcoming environment.

Responsibilities include answering calls, giving tours, resolving routine questions, and promoting a friendly Judgement Free Zone atmosphere for all members and guests.