Member Experience Specialist

Antioch Fitness, LLC; Nashville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative in Nashville, TN to deliver a warm, high-quality member experience at Planet Fitness. You will greet guests, manage sign-ups, tours, and member updates, while supporting the Club Manager with daily operations and financial tasks.

The role requires 18+, HS diploma, basic computer skills, and a positive, customer-focused attitude in a fitness-focused environment.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the system and sign up new members with rate calculations.
• Assist the Club Manager with cash drawer and account updates.
• Respond to member questions and concerns in a timely, professional manner.
• Help maintain club cleanliness and complete daily tasks and walks including bathrooms.

Skills

Customer service

Basic computer skills

Punctuality

Team player

Positive attitude

Education

High School Diploma/GED

Job description

Taymax Group is seeking a Member Services Representative in Nashville, TN to deliver a warm, high-quality member experience at Planet Fitness. You will greet guests, manage sign-ups, tours, and member updates, while supporting the Club Manager with daily operations and financial tasks.

The role requires 18+, HS diploma, basic computer skills, and a positive, customer-focused attitude in a fitness-focused environment.