Member Experience Specialist

Goodlettsville Fitness, LLC

Goodlettsville (TN)

On-site

USD 17,000 - 18,000

Full time

14 days+
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

The Taymax Group, LP, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative in Goodlettsville, TN. You’ll deliver a welcoming, high-quality member experience at the front desk and support club operations.

Responsibilities include greeting members, processing check-ins, tours for prospective members, signing up new members, handling payments, and assisting the Club Manager with daily tasks while maintaining a clean, friendly environment.

Qualifications

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health!
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Sign up new members calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Completing daily assigned within first hour of your shift.
  • Helping complete priority cleaning list each day.
  • Completing walk-around and bathroom checks periodically.
  • Helping complete any special cleaning projects as needed.
  • Other duties and responsibilities based on club needs.

Skills

Customer service
Computer skills
Punctuality
Team player
Positive attitude
Communication

Education

High School diploma/GED

Tools

POS system

Job description

The Taymax Group, LP, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative in Goodlettsville, TN. You’ll deliver a welcoming, high-quality member experience at the front desk and support club operations.

Responsibilities include greeting members, processing check-ins, tours for prospective members, signing up new members, handling payments, and assisting the Club Manager with daily tasks while maintaining a clean, friendly environment.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Member Services Associate – Front Desk & Member Experience
Member Services Associate – Front Desk & Member Experience

Taymax Group • Goodlettsville (TN)

On-site
USD 17,000 - 18,000
Member Experience Specialist
Member Experience Specialist

Antioch Fitness, LLC • Nashville (TN)

On-site
USD 17,000 - 18,000
Member Experience Specialist
Member Experience Specialist

Goodlettsville Fitness, LLC • Goodlettsville (TN)

On-site
USD 17,000 - 18,000
Front Desk Member Experience Specialist
Front Desk Member Experience Specialist

Taymax • Nolensville (TN)

On-site
USD 14,000 - 19,000
Guest Services Associate - Fitness Club Front Desk
Guest Services Associate - Fitness Club Front Desk

Nolensville Fitness, LLC • Nashville (TN)

On-site
USD 17,000 - 18,000
Member Services Associate - Fitness Club Expert
Member Services Associate - Fitness Club Expert

Bellevue Fitness, LLC • Nashville (TN)

On-site
USD 17,000 - 18,000
Fitness Club Front Desk Specialist
Fitness Club Front Desk Specialist

Nolensville Fitness, LLC • Nashville (TN)

On-site
USD 17,000 - 18,000
Member Services Specialist - Fitness Club Front Desk
Member Services Specialist - Fitness Club Front Desk

Crescent Fitness, LLC • Nashville (TN)

On-site
USD 17,000 - 18,000
Member Services & Front Desk Associate - Fitness Club
Member Services & Front Desk Associate - Fitness Club

Due West Plaza Fitness, LLC • Nashville (TN)

On-site
USD 14,000 - 19,000
Member Experience Specialist
Member Experience Specialist

Taymax Group • San Antonio (TX)

On-site
USD 14,000 - 15,000