Member Experience Specialist

Planet-Fitness; Nashville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Planet Fitness Nashville is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members, answer phones, sign up new members, and guide tours while maintaining a clean, welcoming club environment.

The role requires 18+ years old, a high school diploma or GED, and a friendly, professional demeanor. Prior customer service is a plus, and teamwork is essential in a fitness-focused setting.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and sign up new members, calculating rates and monthly payments.
• Take prospective members on tours.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts and respond to questions or concerns.
• Maintain the neatness and cleanliness of the club and support daily tasks.
• Complete daily shifts within the first hour and help with priority cleaning lists.
• Conduct walk-arounds and bathroom checks and assist with special projects as needed.

Skills

Customer service

Phone etiquette

Front desk

Team player

Punctuality

Positive attitude

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness Nashville is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members, answer phones, sign up new members, and guide tours while maintaining a clean, welcoming club environment.

The role requires 18+ years old, a high school diploma or GED, and a friendly, professional demeanor. Prior customer service is a plus, and teamwork is essential in a fitness-focused setting.