Member Experience Specialist

Planet Fitness - Baseline Fitness; Fremont (NE); On-site; USD 30,000 - 36,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Job summary

Planet Fitness - Baseline Fitness in Fremont, NE is seeking a Front Desk/Member Services role to greet potential members, answer questions, and help with tours and sign-ups. You will assist with member check-ins, cancellations, and account updates while ensuring a clean, welcoming gym environment.

The position requires strong customer service, basic computer skills, and the ability to lift light weights and stand for much of the shift. Training provided and opportunities for advancement exist.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members with a positive experience.
• Answer phones politely and address questions.
• Conduct information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Direct services issues to the Club Manager as needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

POS system

Job description

Planet Fitness - Baseline Fitness in Fremont, NE is seeking a Front Desk/Member Services role to greet potential members, answer questions, and help with tours and sign-ups. You will assist with member check-ins, cancellations, and account updates while ensuring a clean, welcoming gym environment.

The position requires strong customer service, basic computer skills, and the ability to lift light weights and stand for much of the shift. Training provided and opportunities for advancement exist.